Returns Policy

Please advise FETCH GROOMING SUPPLIES within 14 days of receiving regarding goods that are to be considered for return or credit, by email info@fetchgs.com.au

Please do not return your product without contacting our team. Please ensure that your product was purchased from Fetch Grooming Supplies (ABN 81 851 071 720) before requesting a return or credit.

Our team will advise you of our process and whether any fees will apply.

FETCH GROOMING SUPPLIES offers hassle free return service, because we understand some customers may not be satisfied with their purchases, and we understand all manufacturers have a small percentage of products that may have defects. Refunds and returns are provided pursuant to Australian Consumer Law and do not affect your rights under said law.

You can choose a refund or exchange if an item has a major problem, this is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description, doesn’t function properly
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

We are not required to provide a refund or replacement if you change your mind. 

Each request for return will be assessed on a case by case basis. If the return is approved then a restocking fee of 10% of the purchase price will be charged on exchange items, and 20% of the purchase price will be charged on returned items. Items need to be in original condition and package.

Scissor Returns & Warranty Policy

Due to the precision nature of professional grooming scissors, we do not offer refunds or exchanges for change of mind, personal preference, or performance comparisons to other brands or tools.

All scissors are quality-checked before dispatch. However, minor variations in tension, alignment or feel can occur during shipping. These issues are considered normal and can be easily corrected with a simple adjustment or service.

What is covered:

We provide full warranty support in line with Australian Consumer Law for:

- Manufacturing defects
- Structural faults
- Alignment issues present on arrival
- Problems that cannot be corrected by standard sharpening or adjustment
- If a warranty assessment finds a fault, the item will be repaired or replaced.

What is NOT covered:

- Change of mind
- Preference-based concerns (e.g., “feels different to my usual scissors,” “another brand cuts better,” etc.)
- Damage caused by misuse, drops, improper storage, or incorrect tension
- Sharpening required from normal use
- Free Adjustment / Sharpening Support

If your scissors do not feel right on arrival, we offer free adjustment or sharpening to correct:

- Tip feel
- Blade tension
- Alignment
- Minor burrs caused during shipping
- This service resolves the majority of concerns immediately and does not qualify as a -defect.

Important Note
Once scissors have been used, they cannot be returned or refunded unless a manufacturing defect is confirmed through assessment.

WHAT can be returned?
As long as the item is not opened or used we’re happy to receive it back for a refund or exchange. However, this excludes any used or opened bottles of Shampoo, Conditioner, Cologne, Finishing Sprays, Disinfectants, Oils and Sanitizers.

WHEN do items need to be returned by?
Merchandise can be returned within 7 days from the date of delivery and must be in the original packaging. Provided the product returned is in a saleable condition.

WHERE do items need to be returned to?
All returns need to be sent to our warehouse at Fetch Grooming Supplies PO BOX 530, SERPENTINE, WA, 6125

HOW do customers return items?
All returns must be pre-authorized, so before you send an item back to us, please inform us via email: info@fetchgs.com.au this is to speed up the refund/exchange process. All boxes, packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return. No return will be accept for items are not in original condition or without original packaging.

SHIPPING for returns?
Postage is non-refundable, and customer pay for return shipping.

CREDIT for returns?
The return must be inspected before applying credit, a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.

Packing materials?
Items need to be in orginal packaging, and goods must be packaged appropriately for transport. Please do not tape up or attach labels direct to the retail packaging, please wrap the product first.

Please note: Merchandise under the Manufacturer’s Warranty Period must be returned to the Manufacturer for repair. The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair or return.